Shipping policy
This policy applies to all orders placed in the Allforfan online store. The store is operated by TAXMA s.r.o., registered seat Michala Verešíka 691/10, 949 07 Nitra, Slovak Republic, IČO 47490781, IČ DPH SK2023994687, trading as Allforfan. Parcels are dispatched from our office at Fraňa Mojtu 18, 949 01 Nitra, Slovak Republic. E-mail: orders@allforfan.com, phone: +421 905 563 228.
1. Where we ship
We ship from Nitra, Slovakia.
European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Outside the European Union: Bosnia and Herzegovina, Türkiye, Canada and the United States.
Orders delivered outside the European Union clear customs on arrival and may be subject to import duties and taxes. Please read section 9 before you order.
If your country does not appear in the country list at checkout, we do not currently ship there. We do not deliver to P.O. boxes or to addresses outside the countries listed above.
2. Order processing and dispatch
We accept orders 24 hours a day. Once your payment has been received, we prepare your order and hand it over to the carrier within 5 to 10 business days. Orders placed at weekends or during public holidays begin processing on the next business day.
We will notify you by e-mail once your parcel has been dispatched. If the selected carrier offers parcel tracking, the e-mail will also contain your tracking number and a tracking link.
3. Delivery times
Within the European Union: delivery by the carrier takes between 3 and 14 business days from the date of dispatch, depending on the destination country and the delivery method you choose. The transit time for each option is listed in the table in section 4 and is also shown at checkout. Counting production, most EU orders arrive within 2 to 5 weeks of the date you order.
Outside the European Union: delivery by the carrier takes 4 to 7 business days to Bosnia and Herzegovina, 4 to 8 business days to Türkiye, and 7 to 14 business days to Canada and the United States, counted from the date of dispatch. On top of this, your parcel spends time in customs, which we cannot influence or predict. Counting production, please allow 2 to 4 weeks in total for Bosnia and Herzegovina and Türkiye, and 3 to 5 weeks for Canada and the United States, plus customs clearance.
All delivery times are estimates based on the carriers' standard transit times and do not constitute a binding delivery date. Delivery may take longer during holidays and sale periods, or due to customs processing, bad weather, strikes or other circumstances on the carrier's side that are beyond our control. If a shipment is significantly delayed, we will inform you by e-mail.
4. Shipping rates
All shipping rates are shown in euros and apply per shipment. Rates for European Union destinations include VAT. The final shipping cost is displayed at checkout once you enter your delivery address. We do not currently offer free shipping.
Shipping rates do not include import duties, import taxes or customs clearance fees for destinations outside the European Union. See section 9.
Delivery method abbreviations: HD – home delivery by courier to the address you provide; PP – pickup point collection; Box / Z-Box / Z-Point – collection from a parcel locker or partner pickup point.
| Country | Delivery method | Rate | Carrier transit time |
| Austria | AT DPD HD | €7.32 | 3–5 business days |
| Belgium | BE Netherland Post HD | €10.45 | 3–5 business days |
| Bulgaria | BG BOX NOW Box | €4.62 | 3–5 business days |
| Bulgaria | BG Sameday HD | €6.00 | 3–5 business days |
| Croatia | HR BOX NOW Box | €5.40 | 3–5 business days |
| Croatia | HR Croatia Post HD | €6.73 | 5–8 business days |
| Cyprus | CY BOX NOW Box | €7.70 | 7–14 business days |
| Czech Republic | CZ Z-Box / Z-Point | €4.20 | 3–5 business days |
| Czech Republic | CZ Packeta Home | €5.83 | 3–5 business days |
| Denmark | DK Post Nord PP | €13.90 | 5–8 business days |
| Denmark | DK Post Nord HD | €14.60 | 5–8 business days |
| Estonia | EE Venipak Box | €7.68 | 7–14 business days |
| Estonia | EE Venipak PP | €7.68 | 7–14 business days |
| Estonia | EE Venipak HD | €10.88 | 7–14 business days |
| Finland | FI Matkahuolto Box | €11.88 | 7–10 business days |
| Finland | FI Matkahuolto PP | €11.88 | 7–10 business days |
| Finland | FI Matkahuolto HD | €19.49 | 7–10 business days |
| France | FR Mondial Relay PP | €9.27 | 5–8 business days |
| France | FR Colissimo HD | €10.57 | 5–8 business days |
| Germany | DE Hermes PP | €8.82 | 3–5 business days |
| Germany | DE Hermes HD | €9.26 | 3–5 business days |
| Greece | GR Elta Courier PP | €5.91 | 7–14 business days |
| Greece | GR Elta Courier HD | €6.89 | 7–14 business days |
| Hungary | HU Z-Point | €4.44 | 7–14 business days |
| Hungary | HU Express One HD | €5.93 | 7–14 business days |
| Ireland | IE An Post HD | €13.88 | 7–14 business days |
| Italy | IT Bartolini HD | €9.66 | 3–6 business days |
| Italy | IT Bartolini PP | €9.09 | 7–14 business days |
| Italy | IT Bartolini Box | €9.09 | 8–12 business days |
| Latvia | LV Venipak Box | €6.98 | 5–8 business days |
| Latvia | LV Venipak PP | €6.98 | 5–8 business days |
| Latvia | LV Venipak HD | €7.80 | 5–8 business days |
| Lithuania | LT Venipak PP | €6.14 | 3–5 business days |
| Lithuania | LT Venipak HD | €7.43 | 3–5 business days |
| Luxembourg | LU Luxembourg Post HD | €13.95 | 5–8 business days |
| Netherlands | NL Netherland Post HD | €10.12 | 3–5 business days |
| Poland | PL Packeta Z-Point | €3.30 | 3–5 business days |
| Poland | PL Polish Post 48 HD | €4.40 | 3–5 business days |
| Portugal | PT MRW PP | €10.15 | 7–14 business days |
| Portugal | PT MRW HD | €11.29 | 7–14 business days |
| Romania | RO Post PP | €4.22 | 3–5 business days |
| Romania | RO Post HD | €5.74 | 3–5 business days |
| Slovakia | SK Z-Box / Z-Point | €2.80 | 3–5 business days |
| Slovakia | SK Packeta Home HD | €5.00 | 3–5 business days |
| Slovenia | SI Express One PP | €6.42 | 7–14 business days |
| Slovenia | SI Express One HD | €6.84 | 7–14 business days |
| Spain | ES MRW PP | €7.60 | 5–8 business days |
| Spain | ES MRW HD | €10.06 | 5–8 business days |
| Sweden | SE Post Nord HD | €19.42 | 3–5 business days |
| Sweden | SE Post Nord PP | €13.10 | 5–8 business days |
| Bosnia and Herzegovina | BA Slovak Post HD | €18.00 | 4–7 business days |
| Türkiye | TR Slovak Post HD | €18.00 | 4–8 business days |
| Canada | CA Slovak Post HD | €25.00 | 7–14 business days |
| United States | US Slovak Post HD | €25.00 | 7–14 business days |
The times in the table are carrier transit times from the date of dispatch. They do not include the 5 to 10 business days we need to produce your order, and for Bosnia and Herzegovina, Türkiye, Canada and the United States they do not include customs clearance in the destination country.
Shipping rates may change at any time. The rate shown at checkout at the moment you place your order is the rate that applies to that order.
5. Packaging
Your items are packed in protective packaging designed to keep the contents safe in transit. Larger orders may be split into several shipments that can arrive on different dates. In that case you will not be charged for shipping more than once.
6. Receiving your parcel
For home delivery (HD), the courier will usually contact you by phone or e-mail. Please make sure you enter a valid phone number and e-mail address with your order.
For pickup point and parcel locker deliveries (PP, Box, Z-Point) you will receive a notification once your parcel is ready for collection. The parcel must be collected within the period set by the carrier, usually 7 days. After that period the parcel is returned to us.
If a parcel is returned to us as uncollected, we will contact you to arrange redelivery. The cost of redelivery is payable by the customer.
7. Incorrect or incomplete address
The customer is responsible for providing correct delivery details. If you notice an error in your address, contact us as soon as possible at orders@allforfan.com. If the parcel has not yet been handed over to the carrier, we will correct the details free of charge. Once the parcel has been dispatched, changes may no longer be possible and any costs of redirection or redelivery are payable by the customer.
8. Damaged, lost or undelivered parcels
Please inspect your parcel on receipt. If the packaging is visibly damaged, ask the courier to record the damage or refuse the delivery, and let us know immediately.
If the goods are damaged or incomplete, contact us within 48 hours of receipt at orders@allforfan.com and attach photographs of both the packaging and the contents. We will handle the claim together with the carrier.
If your parcel has not arrived after the stated delivery time has passed, please contact us. We will trace the shipment with the carrier and file a claim.
9. Duties, taxes and customs
Orders delivered within the European Union. Your order is shipped within the EU customs and VAT area. No import duties or customs charges apply. All product and shipping prices include Slovak VAT, and the price you pay at checkout is the final price.
Orders delivered to Bosnia and Herzegovina, Türkiye, Canada and the United States. Your order is exported from the European Union and is imported into your country in your name. This means:
- Your parcel will pass through customs in your country.
- Import duties, import VAT or sales tax, and any customs clearance or handling fee charged by the carrier are not included in the price you pay us and are not collected by us.
- These charges are payable by you, usually to the carrier before or on delivery. The amount depends on the rules of your country and we are not able to calculate or quote it in advance.
- If you refuse to pay the import charges and the parcel is returned to us or destroyed, we can only refund the price of the goods, less any return shipping and customs costs we incur.
Please check the import rules of your country before ordering. Your customs authority or the carrier’s website is the reliable source.
We cannot mark parcels as gifts or declare a value lower than the price you paid. Doing so is illegal and we will not do it under any circumstances.
10. Returns and withdrawal from the contract
The conditions for returning goods and withdrawing from the contract within 14 days are set out in our separate Refund Policy.
11. Contact
TAXMA s.r.o., trading as Allforfan
Michala Verešíka 691/10, 949 07 Nitra, Slovak Republic
Office and returns address: Fraňa Mojtu 18, 949 01 Nitra, Slovak Republic
IČO: 47 490 781 · IČ DPH: SK2023994687
E-mail: orders@allforfan.com
Phone: +421 905 563 228
This Shipping Policy is effective as of 2 September 2026.