Refund policy

Seller
TAXMA s.r.o., operator of the online store allforfan.store
Registered seat: Michala Verešíka 691/10, 949 07 Nitra, Slovak Republic
Office and returns address: Fraňa Mojtu 18, 949 01 Nitra, Slovak Republic
IČO: 47 490 781 · DIČ: 2023994687 · IČ DPH: SK2023994687
Commercial Register: District Court Nitra, Section: Sro, Insert No. 35741/N
E-mail: orders@allforfan.com · Phone: +421 905 563 228

1. Right of Withdrawal (returning goods within 14 days)

As a customer, you have the right to withdraw from the purchase contract without giving a reason within 14 days from the day you (or a person designated by you, other than the carrier) receive the goods.

Exception for personalised jerseys. Under Article 16(c) of Directive 2011/83/EU, the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised. A jersey printed with a name, a number or a captain’s patch is made to your specifications and cannot be returned under the 14-day right of withdrawal. A plain jersey ordered without a name, number or patch is not personalised and can be returned as normal. Choosing a size does not make a jersey personalised.

This exception does not affect your statutory rights if the goods are faulty, damaged in transit or different from what you ordered. Those rights apply to every jersey, personalised or not, and are set out in section 6.

How to withdraw from the contract:

  • Send us a clear notice of withdrawal – by e-mail to orders@allforfan.com or by post to our returns address. Please include your order number.
  • You may use the model withdrawal form set out in Annex I(B) of Directive 2011/83/EU, but you are not required to – any clear statement is enough.
  • The deadline is met as long as you send the notice before the 14-day period expires – it does not need to be delivered by then.
  • If you are withdrawing because the goods are defective, please state this in your notice.

Conditions for returning goods:

  • The goods must be undamaged, unused (except to the extent necessary to establish their nature and function), and in their original packaging.
  • Please return all documents you received with the goods (manual, warranty card, proof of purchase, etc.).
  • Send the goods to our office and dispatch address: TAXMA s.r.o., Fraňa Mojtu 18, 949 01 Nitra, Slovakia. (This is our office, not our registered seat – please do not send returns to the registered seat.)
  • We do not accept cash-on-delivery returns – such shipments will be sent back to the sender.
  • The customer covers the cost of returning the goods.

Refunds:

  • We will refund your payment within 14 days of receiving your withdrawal notice, using the same payment method you used for the purchase (unless otherwise agreed).
  • We may withhold the refund until the goods are returned to us, or until you provide proof that you have sent them back.

Exceptions – when withdrawal is not possible (per law):

  • Goods made to the customer's specifications or personalized (e.g., a personalized jersey).
  • Goods that are perishable or deteriorate quickly.
  • Goods in sealed protective/hygienic packaging that has been opened after delivery.
  • Sealed audio/video recordings, books, or software that has been unsealed.
  • Services that have already been fully performed with your consent.

Which jerseys count as personalized

A jersey becomes a personalized, made-to-order item as soon as you fill in a name on the back, a jersey number, or choose a captain’s patch (C or A) on the product page. For such a jersey the 14-day right of withdrawal does not apply, and this is stated next to each of those fields before you add the item to the cart.

A jersey ordered with no name, no number and with “No patch – standard jersey” is a standard stock item. The 14-day right of withdrawal applies to it in full. Your rights in case of a defective or damaged item are not affected in either case – see section 2 below.

2. Complaints / Warranty Claims Procedure

  • Before accepting a delivery, check that the packaging is not damaged. If it is, do not accept the shipment.
  • Send the item you are making a claim about to: TAXMA s.r.o., Fraňa Mojtu 18, 949 01 Nitra, Slovakia – not cash-on-delivery, as we do not accept such shipments.
  • Include with the item: the complete product, the invoice, a description of the defect, and your contact details.
  • We cover the shipping cost of sending the claimed item to us.
  • We will process your claim within 30 days of submission, following this order: 1) repair of the defect, 2) if not possible, replacement with a new or similar item, 3) if neither is possible, a refund.
  • The warranty period is extended by the length of time the claim is being processed. If the claim is resolved by replacing the item with a new one during the statutory warranty period, the warranty period starts again from the date the claim is resolved.

3. Warranty

  • We provide a 24-month warranty against manufacturing defects on the goods we ship, starting from the date of delivery.
  • The invoice or the attached warranty card serves as proof of the warranty period.
  • Please note a possible size deviation of ±3 cm according to the size chart – this does not limit your right to make a claim.

4. Damage During Shipping

  • We are responsible for any damage to the goods that occurs during shipping to you.
  • You are responsible for any damage or loss that occurs during shipping when returning goods to us.